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30 day return policy


Cancellation Instructions

Right to cancel

You have the right to cancel this contract within 30 days without giving any reason.

The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Etienne Aigner AG, Zielstattstraße 27, 81379 München, Deutschland, [email protected], Phone: +49 89-76993-322, Fax: +49 89-7607785) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Please note that the right to cancel does not apply to personalized products. Personalized straps are not returnable.

Effects of cancellation

If you cancel this contract, we will reimburse the payment received from you, without the costs of delivery and without undue delay, and in any event no later than 30 days from the day on which we are informed about your decision to withdraw from this contract. We will initiate the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Peter Maylor, AIGNER, 300 Jubilee Drive, Peabody MA, 01960-4068, without undue delay and in any event no later than 30 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired.

Return Costs
We will bear the cost of returning the goods, if the return takes place within the continental United States.

Return Shipping Labels
Without prejudice to your statutory rights, we will provide you with free return shipping labels. Please use the prepaid UPS label you can find in your parcel. You can hand in the return at a parcel shop of the respective provider.  

The customer has to bear the return shipping costs from abroad.

If you would like to return your parcel from a state/country outside of the continental United States, please get in touch with us. In this case, please print out the invoice of your order three times and attach it clearly visible to the outside of your package, marking the documents with a big note like "return of goods". 

All returns should be sent to the following address:
Peter Maylor
300 Jubilee Drive
Peabody MA, 01960-4068

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. As soon as we receive your return you will get your money back. The refund is credited to the payment method with which the original purchase was made.

Model cancellation form

(If you want to cancel the contract, please fill out the form below and send it back to us)

– To Peter Maylor, AIGNER, 300 Jubilee Drive, Peabody MA, 01960-4068 [email protected], Fax: +49 89-7607785

– I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]

– Ordered on [*] / received on [*]

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this for is notified on paper)

– Date

[*] Please replace the symbol with your name where appropriate.